Adding user security options (email) to Microsoft Office 365 for password recovery

  • December 7, 2020
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ByRob Bidleman

Microsoft lets users recover their password if multi-factor authentication is enabled. Microsoft requires 2 methods to confirm identity. We have provided both SMS (text) and email as documented methods. This article describes email (the article detailing SMS method is located here)

  1. Sign in to your work or school account and then go to your https://myaccount.microsoft.com/ page.

    Security info page with highlighted Add method option

  2. Select Security info from the left navigation pane or from the link in the Security info block, and then select Add method from the Security info page.

    Add method box, with email selected

  3. On the Add a method page, select Email from the drop-down list, and then select Add.
  4. On the Email page, type your email address (for example, alain@gmail.com), and then select Next.

    Add phone number and choose text messages

  5.  Important: This email address can’t be your work or school email.
  6. Type the code sent to your specified email address, and then select Next. Your security info is updated, and you can use your email address to verify your identity when using password reset.